External access: the Safy dashboard on your phone
By the end: You can open the Safy dashboard from your phone, even when you're away from the computer.
Before you start
- Safy is running, and the computer is on and connected to the internet.
- PIN protection should be on. See System settings.
The Safy dashboard runs on your computer. External access creates a secure internet address for it, so you can open it from any browser — including on your phone. It works only while the computer is on and Safy is running.
Turning on external access
- Click the Safy icon in the taskbar (Windows) or menu bar (Mac).
- Choose External Access.
- Wait a few seconds, until the menu shows 🌐 External Access: On.
Opening the dashboard on your phone
- In the icon menu, choose Scan QR Code.
- A "Scan to Open Dashboard" window opens with a QR code and an address.
- Scan the code with your phone's camera.
- Enter your PIN.
The address changes every time external access is turned on again. If an old link doesn't work, scan the code again.
From the Safy app on your phone
If you installed the Safy app on your phone, the Home tab shows the dashboard through the same external access. So it needs to be turned on on the computer. See Another parent with the Safy app.
Keeping it private
- The dashboard shows sensitive information about your child. Don't share the address or the QR code with anyone.
- Keep PIN protection on.
- If you don't need access from your phone, turn external access off: click External Access in the icon menu again.
How to know it worked
The icon menu shows 🌐 External Access: On, and your phone opens the dashboard's PIN screen.
If it doesn't work
- Stuck on "External Access: Starting…"? Check the computer's internet connection and wait a moment longer.
- The link won't open on your phone? The computer may have gone to sleep or Safy may have closed. Once the computer wakes, scan the code again.
- The Safy app on your phone stays on "Connecting..."? Make sure external access is turned on on the computer.
- Still not working? Send us logs from the app (Safy icon → Advanced → Send Logs to Support) and email info@safyai.com. See The Advanced menu.