Account and subscription: viewing and managing your plan
By the end: You'll know where to see your subscription details, and how to upgrade or cancel.
Before you start
- The phone you signed up with, to receive a verification code.
You manage your subscription in your account on the Safy website. Prices and plan details are on the pricing page.
The trial period
- You chose a paid plan: the plan is free for the first 14 days. You enter a credit card when signing up, and the billing cycle starts when the 14 days end.
- You chose the free version: you get a 14-day trial of the Starter plan, with no credit card. When it ends, the account moves to the free plan automatically.
Where to see your subscription details
- Sign in to your account on the website. See Signing in.
- Scroll to "Plan & subscription".
There you'll see your plan, the subscription status, the billing period and your last payment.
Upgrading your plan
- In "Plan & subscription", click "Upgrade plan".
- Choose a plan on the pricing page.
- Complete the payment.
Plans differ in the number of children and the daily analysis allowance. For example, more than one child is available from the Advanced plan.
Cancelling your subscription
- In "Plan & subscription", click "Cancel subscription".
- In the "Cancel your subscription?" window, click "Yes, cancel".
- Wait for the "Subscription cancelled" message.
You can cancel at any time. The cancellation takes effect on your next billing date: the subscription stays active until the end of the current billing period, with no refund for the rest of it. For example, if you cancel mid-month, you're charged for the full month.
How to know it worked
After upgrading, "Plan & subscription" shows your new plan. After cancelling, you see "Subscription cancelled".
If it doesn't work
- No "Cancel subscription" button? Email us at info@safyai.com and we'll cancel it for you.
- Want to update your payment method? Email us at info@safyai.com.
- Seeing "Cancellation failed — please try again"? Refresh the page and try again. If it keeps happening, email us.