Privacy: what Safy keeps and how to contact support
By the end: You'll know what happens to your child's data, and how to ask for help or data deletion.
Before you start
No prerequisites.
The answers here summarise the privacy policy. If anything here conflicts with it, the privacy policy applies.
Where your data is kept
- Message content and media are stored on your computer only, not in Safy's cloud.
- For analysis, content is sent for temporary processing on a server and isn't stored there.
- Your sign-up details (name, email, phone and subscription details) are kept in the company's database.
- Safy doesn't sell data and doesn't use third-party advertising or analytics tools.
What a parent sees
In the app, you see the messages flagged in alerts, including their context, and general activity data. See Alerts: where to find them and what they mean.
Deleting your account
- Go to the "Delete account" page on the website.
- Enter your email and the reason for the request.
- Tick the confirmation box and click "Submit deletion request".
- A representative will contact you within 48 hours to confirm.
Once confirmed, your data is deleted within 7 business days, and you'll receive written confirmation.
Contacting support
Email us at info@safyai.com. If it's about a problem in the app, send logs first: click the Safy icon in the taskbar or menu bar and choose Advanced → Send Logs to Support. See The Advanced menu.
How to know it worked
You've submitted a request on the account deletion page, or received a reply to the email you sent to info@safyai.com.
If it doesn't work
- No reply to a deletion request within 48 hours? Email us at info@safyai.com.
- Have a question that isn't covered here? Read the full privacy policy, or email us.