Connected — what happens now?
By the end: You'll understand the difference between "connected" and "ready", and know how to check that monitoring is running.
There are two stages after the scan: first WhatsApp connects, then Safy loads the chat history. Monitoring starts as soon as loading finishes.
What you'll see
- Right after the scan, "Authentication successful!" appears, followed by "🎉 WhatsApp Connected!".
- You're taken to the dashboard automatically.
- On the dashboard, a floating indicator shows "Prepare chats" with a progress percentage.
- Click it to see the "Chat History Loading" message and the full progress.
- When loading finishes, your child's "Social graph" window opens. Click "Let's Go".
Loading can take a few minutes. Safy loads the chats that were active in the last 14 days.
While loading
- Keep the computer on and Safy running.
- You can't add another child until loading finishes.
- The social graph isn't available until loading finishes.
How to know it worked
In the "System Status" tab, the "WhatsApp" card shows "Connected", and the "Prepare chats" indicator is gone. The "Messages" card starts showing the time of the latest message.
If it doesn't work
- Loading taking a long time? That's normal for an account with many chats. Keep Safy running and the computer on.
- The "WhatsApp" card shows "Disconnected"? Go to WhatsApp disconnected or the QR code won't scan.
- No alerts yet? That doesn't mean something is wrong. See No new data or no alerts.
- Loading stuck at the same percentage for a long time? Still not working? Send us logs from the app (Safy icon → Advanced → Send Logs to Support) and email info@safyai.com. See The Advanced menu.