No new data or no alerts
By the end: You'll know whether the system is working and there simply weren't any events, or there's a problem to fix.
Before you start
- Safy is installed and connected to your child's WhatsApp.
No alerts is usually good news: no harmful content was detected. To make sure the system is really working, go through these checks in order, in the "System Status" tab.
- Check that the "WhatsApp" card says "Connected".
- Check that the "Messages" card shows a recent latest-message time.
- Check that the bottom of the screen says "Internet".
- Check that the message "You have reached your daily limit." isn't showing.
If all the checks pass, the system is working. When there are no alerts in the range you chose, you'll see "No alerts in this period".
What stops monitoring
- The computer is off or asleep.
- You quit Safy using Quit in its icon menu.
- You reached your plan's daily analysis allowance.
- Your child's WhatsApp disconnected.
- The first chat load hasn't finished yet.
How to know it worked
The "WhatsApp" card shows "Connected", and the latest-message time on the "Messages" card updates as your child receives messages.